Online FAQs

Click on the question that best matches your problem.

With the browser running, pull down the Help menu.

Select the About... choice, typically the last item at the bottom of the menu. It should say "About Internet Explorer", "About Netscape" or "Mozilla Firefox".

The screen or dialog box which is displayed will show the brand and version of your browser. Please be sure that you are using a recent version of a supported browser.

At the desktop, right-click on the My Computer icon.

Select Properties.

The window which is displayed will show the version of Windows and any Service Packs which are installed. This same display will show the brand and model of computer, and the amount of RAM installed.

(Internet Explorer)

From Internet Explorer, click Tools then Internet Options...

Select Delete Files...

Select OK

Close and then reopen the broswer.

(Mozilla Firefox)

From Firefox, click Tools then Options...

Click on the Privacy icon (yellow arrow).

Click on the Cache tab (blue arrow).

Click on the Clear Cache Now button (white arrow).

Then click on the OK button (red arrow).

Close and then reopen the broswer.

(Internet Explorer)

From Internet Explorer, click Tools then Internet Options...

Select Setting...

Change the Amount of disk space to use: to 50 MB (yellow arrow).

Select OK (red arrow).

Close and then reopen the broswer.

Cause: QuickTime plugin is not installed.

Download and install QuickTime player 6.5.2.

Cause: Pop-up windows have been turned off in your browser.

You can turn off most common popup blockers or simply change their settings to allow popups while visiting the CNCmaster web site. Please refer to your broswers or popup blockers Help menu for more information.

Cause: A security measure built into Shockwave to prevent some types of online misconduct.

The first time this security dialog appears, select Allow future access from this location by any movie. Click the Allow button.

Cause: Many factors can cause this problem.

To fix this problem you must reduce Hardware Acceleration or set to None.

Windows 98/ME:

  • From the Control Panel, click on Multimedia
  • Click on Multimedia
  • Click on the Audio tab
  • Click on Playback
  • Click on Advanced Properties
  • Click on Performance
  • Click on Hardware Acceleration
  • Move the slider to the left or set to None.

Windows 2000:

  • From the Control Panel, click on Sounds and Multimedia
  • Click on the Audio tab
  • Under Sound Playback, click on Advanced
  • Click on the Performance tab
  • Move the slider to the left or set to None.

Windows XP:

  • From the Control Panel, click on Sounds and Audio Devices
  • Click on the Audio tab
  • Click on Advanced
  • Click on the Performance tab
  • Move the slider to the left or set to None.

Updating the Multimedia Support Files on your computer is easy. Look at your Multimedia Support CD-ROM to find your version number, then select the appropriate update from the list below. Download and run the update and follow the step-by-step instructions.

Mastering CNC Lathes:

Mastering CNC Machining Centers:

This can usually be resolved by either:

  • Clearing/Deleting you Temporary Internet files/Cache
  • Reinstalling the Multimedia Support CD-ROM.
  • Updating the Multimedia Support Files on your computer.
    * Note:
  • Updating the Multimedia Media files will only be helpful if you previously installed the files from the Multimedia Support CD-ROM.

The Mastering CNC Lathes Online (MCLO), Mastering CNC Machining Centers (MCMO), Precision Measurement for Machinists (PMMO), and Mastering CNC Swiss (MCSO) training programs make extensive use of large media files such as streaming audio and video, to increase the impact and effectiveness of the training. We can provide you with media files and programs to allow use of the CNCMaster Online training, or to view the online samples, through a slow Internet connection such as a dialup modem, instead of a fast connection. This is accomplished by having the digital video and audio files on the local computer instead of downloading them through the Internet connection.

Contact MasterTask Training Systems and we will send a CD-ROM with the MCLO, MCMO, MCSO, and/or PMMO Media Support Files to any customer of our online training or if you are interested in viewing our online training samples.

Even if a fast Internet connection is available, it may still make sense to use Media Support Files CD-ROM. Storing the media files on the local hard drive will usually provide a faster, smoother response from the program than even a fast Internet connection. Using the Media Support Files also cuts down network bandwidth usage and traffic, which may be even more important when accessing the Internet through a LAN with multiple users.

On the CD-ROM which we send, there is a Read Me file which explains the installation process. Also, generous help is given on each screen of the Configuration program. The Configuration program leads you step-by-step preparing your computer for taking the online training or for viewing the online samples.

Online instructions for installing the Media Support Files are now available. To see step-by-step instructions on how to install the Media Support Files, click on the version of the CD-ROM that you have (links open in a new window).

When viewing the instruction, it will state the words "media: local" if the application is using the multimedia files from your computer.

It will state the words "media: online" if the application is downloading the multimedia files from the Internet.

Legend:
MCLO=Mastering CNC Lathes Online
MCMO=Mastering CNC Machining Centers Online
MCSO=Mastering CNC Swiss Online
PMMO=Precision Measurement for Machinists Online